We are pleased to be able to present a detailed Jackpot City test here. In this test, we were able to gain experience with Jackpot City, which among other things led to an almost consistently positive feedback. In the Jackpot City test report we show everything that seemed important to us in the evaluation. Incidentally, we can completely rule out fraud at Jackpot City.
- Over 800 of the best Microgaming games available
- Live Casino is provided by the market leader Evolution Gaming
- 100% welcome package of up to 1,600 euros
- Some known and important payment methods are missing
- Payouts after a retention period of three days
“Since 1998” – Anyone who talks about the long-established game providers on the World Wide Web cannot ignore the Jackpot City Casino. The platform has been one of the best-known online game libraries in Canada for over two decades. Interestingly, the casino provider has not jumped on the new train of multi-casinos, but has remained loyal to its software provider. Jackpot City is still one of the flagships of Microgaming casinos. In practice, working with the British programmer is not just a sign of seriousness, but also an important quality point. However, we wanted to know a little more precisely and have carried out a complete Jackpot City Casino test. How is the game portfolio structured in detail? Which company is behind the portal? How high and stable is the payout rate? How are the website and the mobile Jackpot City Casino app designed? Which deposit and withdrawal options are available? How and when can customer service be reached? In the Jackpot City Casino experience, we have put together all the relevant, positive and improvement details for you.
It can already be said in advance that the new customers enter the game with a high, attractive Jackpot City Casino bonus. Every user can secure an additional capital of a maximum of 1,600 euros at the start.
Bonus offers & free spins
We consciously start the test report with the new customer offer, since every user logically starts with the registration and then with the Jackpot City Casino bonus. The entry takes place with a complete welcome package, which extends over the first four deposits. The deposits are rewarded identically, each with a 100% match bonus of up to 400 euros. All in all, this gives you a maximum additional start-up capital of 1,600 euros. The minimum deposit is ten euros each. If you want to secure the highest jackpot casino bonus per deposit, you deposit 400 euros, receive 400 euros and then get started with 800 euros. In our experience, excluded transfer methods are not to be considered. No Jackpot City Casino Bonus Code in the literal sense is required for activation.
The wagering requirements state that the bonus amount must be played through 50 times in order to be ready for withdrawal. As a minimum, a rollover of 500 euros must be presented before the first withdrawal can be requested. A rollover of a maximum of 20,000 euros is necessary. The credit values of the individual game categories are essential. The Jackpot City Casino works with the following values:
- 100%: slot machines
- 8%: All poker tables, roulette, video / power poker games (except All Aces and Jacks or Better), all Black Jack games (except Classic Black Jack) and Casino War
- 2%: All Classic Blackjack, all Aces and Jacks or Better video poker games
- 0%: Baccarat, Craps, Red Dog and Sic Bo
The maximum bet limit in the free spins phase is set at 30 percent of the original bonus value. The Jackpot City Casino bonus terms and conditions do not include an exact free spins period. Every user can redeem the entry-level offer once.
Usability, look & feel
Visually, the Jackpot City Casino relies on a dark outfit in purple and black on the home page. The first impression looks a bit retro in the truest sense of the word. The picture changes after the login. Each user can choose between a dark, black and a light, white theme in their player lounge. The advertising and game displays provide the necessary color effects and the desired casino feeling. From our point of view, the layout and the optics cannot be described as highlights. At this point in the Jackpot City Casino experience report, however, it is a subjective impression.
The structure of the casino portal is clear and understandable. All administration functions can be found in the upper right area. The game categories can be found in the middle of the homepage, arranged as follows:
- Slot machines
- Table games
- Live casino
- Video poker
- All games
All navigation routes are self-explanatory. Even absolute beginners will find their way around within a few minutes after our Jackpot City Casino experience.
If you want to challenge your luck on the go via smartphone or tablet, you can of course do so. Technically, the online casino is well positioned. There are several types of apps. Basically, it is sufficient to select the casino operator in the browser to start directly via the mobile homepage (web app). The responsive website is compatible with every newer smartphone or tablet, regardless of the operating system. We recommend this mobile variant to Canadian players. But we don’t want to hide the fact that there are additional classic Jackpot City Casino apps. Anyone using an iPhone or iPad can download their variant from the App Store. The app requires 26.5 MB of storage space, runs on iOS 10.0 or higher, but is currently only available in the English language version. Another native Jackpot City Casino app is available for Android devices. The download is started via the website.
Jackpot City Casino PayPal deposits are not possible. Furthermore, the online casino has taken other well-known transfer methods out of the program in Canada in the past few months. We are thinking of the Paysafecard, Skrill and Neteller, among others. The payment options in the checkout area can currently be viewed more or less as “limited”. In the e-wallet area, for example, EcoPayz stands alone on the floor. The mobile payment method from MuchBetter created some remedy in the mobile sector. Of course, Visa and MasterCard credit cards are recognized, including all debit versions and the simple Bank Maestro card. On the other hand, bank transfers were pushed through the direct booking system. Deposits are possible with Klarna Sofort, Trustly and Instant Banking. All Jackpot City Casino deposits and withdrawals are free of charge.
The profits have always been reliably assigned. There are no negative testimonials. It is important that every user successfully goes through the mandatory legitimation check before the initial withdrawal and that it must be a separate payment method. Withdrawals in favor of third parties are generally prohibited. You should know that the Jackpot City Casino works with a fixed retention period of three days. The portal is not one of the fastest payers in the online casino comparison.
The online casino’s customer service is available around the clock, 365 days a year. You can contact us in writing. Regular support is provided via email. The English-speaking staff respond to inquiries individually and within a few hours. When logged in, users can also submit their inquiries via Jackpot City Casino’s live chat. The requested information is then available immediately. There is no additional telephone hotline.
The manual Jackpot City Casino Support is flanked by a small FAQ menu on the website. The most important internal casino processes are presented transparently in question-answer mode. In the assessment, however, it must be stated that the help area does not appear particularly structured and clear.
License & security
Logically, the question of Jackpot City Casino fraud or serious no longer arises in practice. An online casino that has been successfully on the market since 1998 can only have gone its way seriously and safely. Fraud and rip-offs in any form are excluded. The portal is operated by Bayton Limited. The company, which has a valid EU license from Malta, has a very good reputation in the gaming industry. The EU approval ensures a legal, safe playing environment, also for Canadian customers.
Technically, the “old” online casino is up to date. The data security is given from A to Z. The sensitive customer information is moved through the World Wide Web with a newer 128-bit SSL encryption. The casino’s internal administration of customer data takes place offline. The information is not passed on to external third parties. The data protection guidelines are available in English on the website.
A lot of space is given to player protection. There are no weak points in the Jackpot City Casino test. Users can already set their own security limits internally, for example for deposits, stakes, losses and playing times. If the customer nevertheless slides in the direction of pathological gaming, he can pull the rip cord. Temporary exclusions are possible between 24 hours and three months. Alternatively, a complete exit can be chosen. Externally, Jackpot City Casino works with Gamblers Anonymus, Gambling Therapy, GamCare and BeGambleAware to prevent gambling addiction.
Rewards & Loyalty Program
The regular players are by no means neglected in terms of bonuses according to our Jackpot City Casino experience, on the contrary. In the promo sector you will find a new action every day. The online casino includes all relevant bonus types at this point, from reload bonuses and free spins to cashbacks and competitions to tournaments and increased loyalty point credits. The bonus wheel, which the players can turn at regular intervals, is also very attractive. Bonuses are guaranteed at this point with every spin.
There is also a clearly defined VIP program. The higher the customer rises in the level, the more valuable their personal rewards become. In the top classes, the red carpet is literally rolled out for the players, including luxury travel and valuable shops. The Jackpot City Casino VIP Club is structured as follows.
- Bronze: 0 to 2,499 points
- Silver: 2,500 to 11,999 points
- Gold: 12,000 to 49,999 points
- Platinum: 50,000 to 124,999 points
- Diamond: from 125,000 points
- Prive: by invitation only
The loyalty points have a second function. They can be exchanged for new bonus credit at any time. The credits are not made as real money. The amounts are subject to the usual turnover conditions.
Jackpot City Casino program
It continues with the day-to-day business, means playing with the Jackpot City Casino. The users have over 800 games on the screen.
Yes, it is right and, on closer inspection, wrong again. The online provider continues to define itself as a Microgaming casino. The statement may be “correct” because the majority of the games actually come from the British software company. Microgaming has been around since 1994. The company has always been one of the top 3 companies for virtual game manufacturers.
Experienced users who call up the Vegas sector on the website will quickly recognize that the Jackpot City Casino provides additional variety with some NetEnt games. After the live dealer area of Microgaming was discontinued in Europe, there has logically been a provider change in the live casino.
The Jackpot City Casino game portfolio is of course led by the slots, which are represented in all designs and facets. The range extends from the simple retro slots in the style of one-armed bandits, which are usually only played on a few pay lines, to the latest multiline machines with some 300 different payment methods. It is known that Microgaming is a specialist in the machines with a high variance. The professionals of the gaming scene will feel right at home at Jackpot City Casino. The recreational players who prefer low volatility are not neglected either. According to our Jackpot City Casino experience, the most famous slots on offer include Immortal Romance, Thunderstruck II, Break da Bank Again, Ariane, Playboy Gold, Hitman, Agent Jane Blond, the Book of Atem, Game of Thrones or Jurassic Park. NetEnt is represented, for example, with Jack and the Beanstalk, Guns’n Roses, Dracula, Spinata Grande or Gonzos Quest. The 17 top-class, progressive jackpots, led by Mega Moolah, Major Millions, Treasure Nile, King Cashalot and Wheel of Wishes, deserve a special positive mention in the test report.
As expected, the classic casino sector is led by roulette and blackjack. Both games are available in different designs and game versions. Other important table games include Baccarat, Three Card Poker, Highspeed Poker, Caribbean Stud, Craps, Sic Bo and Texas Holdem. There are also good grades for the arcade sector. Bingo is represented in seven variants. Keno and some scratch cards complete the offer.
Those who prefer video poker machines have all the well-known games on board, from Jacks or Better and Deuces Wild to Aces and Eights and Tens or Better to All American and Aces and Faces.
The market leader Evolution Gaming is now behind the live casino. Microgaming has entered into a strategic partnership with the provider in Europe. For users, this means that they get the live streams delivered to their home screens in outstanding HD quality. Evolution Gaming stands for professional croupiers, a luxurious ambience and a clear table design. Anyone who has problems during the game rounds can speak to the live dealer directly via the chat at the table.
The range of games is varied. It contains all known classics and a few specials on top. The live casino portfolio ranges from Roulette, Blackjack and Baccarat to Dragon Tiger, Texas Holdem, Sic Bo, Three Card Poker, Caribbean Stud and Casino Holdem to the Dream Catcher Wheel of Fortune, the Deal or No Deal game show, Monopoly live and the top Card version in Football Studio.
Limits and payout percentages
There is no relevant casino strategy that the online provider cannot implement. The design of the limits allows all systems. The recreational players are at the slots with a few cents in the game. At the tables, one euro is usually required per round or hand. Only some blackjack versions start with slightly higher stakes. Several of the top slots can be spun by the high rollers with three-digit euro sums per spin. At the tables, however, things even go up into the full five-digit sector.
No, there is no need to estimate the payout percentages. The Jackpot City Casino can come up with maximum transparency. The Return To Player is verified in long-term studies by the independent testing institute eCogra. At the time of our test, we encountered the following payout percentages:
- All games: 96.74%
- Slot games: 96.91%
- Table games: 95.93%
- Poker Games: 98.33%
But it gets even better. According to our Jackpot City Casino experience, there is a PDF document that can be accessed on the website, in which all games including the RTP value are clearly listed.
The Jackpot City Casino is still one of the best virtual Microgaming arcades on the scene. The range of games on offer is almost perfect in all sections. Everyone has a chance, regardless of whether they have a weakness for slots, table and card games or video poker machines. Particularly noteworthy are of course the high, progressive jackpots, with the Mega Moolah at the top. The now integrated NetEnt games provide additional variety. The highest score in the Jackpot City Casino test is for the live dealer offer. The payout percentages are consistently fair and high, verified by eCogra. The limits are made for everyone. We see the transfer compilation as a bit worthy of criticism. The payment offer is not particularly extensive. Well-known e-wallets and prepaid channels are missing. Furthermore, we consider the retention time for the payouts to be unnecessary.The new customer bonus from Jackpot City Casino deserves a very, very good overall and percentage rating. A fourfold doubling of the deposit of up to 400 euros is worth all honors. The rollover requirements are serious but not outstanding. The regular customer offers including the loyalty program show that there is an experienced, successful gaming provider behind the casino portal. Customer service is available around the clock. The support via email and live chat is impeccable. We still see room for improvement in the design of the FAQ menu. There are no two Jackpot City Casino opinions on safety. The online casino is serious. The longstanding market presence, the very good player and data protection and the EU license of the Malta Gaming Authority speak for the player provider.